Bridging the Digital Divide in Falmouth…
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Falmouth Community Television (FCTV) is launching the Digital Navigator Program to help residents gain the essential digital skills, tools, and confidence needed to thrive in today’s connected world. With one of the highest median ages in the Commonwealth, Falmouth faces unique challenges: many residents—especially older adults—struggle with access to reliable devices, internet connectivity, and the digital literacy required for healthcare, communication, government services, and workforce participation.
This program provides free, personalized digital support and one-to-one guidance, offered in welcoming, community-based locations throughout Falmouth.
Why Digital Equity Matters in Falmouth
In our town, the digital divide often shows up in everyday barriers:
- Difficulty accessing online healthcare or banking portals
- Trouble applying for jobs, benefits, or town services
- Lack of familiarity with email, video calls, and basic computer skills
- Limited or no access to home computers or reliable internet
- Challenges faced by veterans, multilingual residents, and older adults adapting to new technology
The Digital Equity Initiative will connect residents with local, trained volunteers as Digital Navigators who provide patient, one-on-one support and small-group learning. Our goal is simple:
Help every Falmouth resident feel comfortable and capable in the digital world.
What Digital Navigators Do
Build Digital Skills
Residents can receive help with:
Navigating smartphones, tablets, and computers
Accessing telehealth and healthcare portals
Applying for jobs and benefits
Using state, town, and federal online services
Setting up accounts, passwords, and digital housekeeping and security
Provide Access
FCTV and community partners to offer:
Personalized one-to-one guidance
Access to devices in supervised public spaces
Guided introductions to computers, Chromebooks, and mobile devices
Wi-Fi access at partner locations
Support for finding low-cost or subsidized internet options
Create Opportunity
By lowering digital barriers, we help residents:
Communicate more easily
Access healthcare and banking
Strengthen workforce readiness
Participate more fully in local government, education, and community life
Our Falmouth Community Partners
We are proud to collaborate with organizations deeply rooted in the needs of our town:
- Falmouth Public Library
- Falmouth Senior Center
- Falmouth Service Center
- Cape Cod Cape Verdean Museum & Cultural Center
- Falmouth Community Veterans Center
Together, we bring digital support directly into the places where people already gather, learn, and seek help. Click here to join us as a Partner Organization.
Get Involved!
Seeking Independent Contractor
FCTV is seeking a highly motivated and skilled part-time independent contractor to serve as Project Manager for the Digital Equity Initiative
Working closely with FCTV staff and a network of community partners, the Digital Navigator Manager will design and guide the implementation of digital literacy training, coordinate technology-supported learning opportunities, and serve as a trusted resource to help residents gain the skills, confidence, and access needed to fully and safely participate in today’s online world.
Become a Partner Organization
Local organizations can support the Digital Equity Initiative by offering:
- Community space for Digital Navigator sessions
- Access to computers or Wi-Fi
- Volunteers or staff to help host or promote sessions
- Outreach to residents who may benefit
Partnership is open to nonprofits, community centers, municipal departments, cultural institutions, and faith-based organizations.
Become a Volunteer Digital Navigator
Digital Navigators are trained volunteers who provide:
- One-on-one assistance
- Small-group instruction
- Introductory digital skills support
- Help ensuring residents feel confident—not intimidated—by technology
No professional IT background required. Just comfort with basic technology and a commitment to clear, compassionate teaching.
Sign Up as a Participant
Participants can receive free support, including:
- Help using a computer, laptop, smartphone, tablet, or FCTV device
- Assistance completing online tasks
- Step-by-step instruction at your pace
- Guidance on finding affordable internet options
Sessions take place at FCTV and partner satellite locations across town.
FCTV’s Digital Navigator Program strengthens Falmouth by helping every resident—regardless of age, income, or background—participate fully in an increasingly digital world. Through partnership, volunteerism, and community-based learning, we’re building a more connected and empowered town.
SEEKING INDEPENDENT CONTRACTOR SERVICES: Digital Navigator