Digital Navigators

Bridging the Digital Divide in Falmouth…

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Falmouth Community Television (FCTV) is launching the Digital Navigator Program to help residents gain the essential digital skills, tools, and confidence needed to thrive in today’s connected world. With one of the highest median ages in the Commonwealth, Falmouth faces unique challenges: many residents—especially older adults—struggle with access to reliable devices, internet connectivity, and the digital literacy required for healthcare, communication, government services, and workforce participation.

This program provides free, personalized digital support and one-to-one guidance, offered in welcoming, community-based locations throughout Falmouth.

Why Digital Equity Matters in Falmouth

In our town, the digital divide often shows up in everyday barriers:

Difficulty accessing online healthcare or banking portals
Trouble applying for jobs, benefits, or town services
Lack of familiarity with email, video calls, and basic computer skills
Limited or no access to home computers or reliable internet
Challenges faced by veterans, multilingual residents, and older adults adapting to new technology

The Digital Equity Initiative will connect residents with local, trained volunteers as Digital Navigators who provide patient, one-on-one support and small-group learning. Our goal is simple:
Help every Falmouth resident feel comfortable and capable in the digital world.

What Digital Navigators Do

Build Digital Skills

Residents can receive help with:

Navigating smartphones, tablets, and computers

Accessing telehealth and healthcare portals

Applying for jobs and benefits

Using state, town, and federal online services

Setting up accounts, passwords, and digital housekeeping and security

Provide Access

FCTV and community partners to offer:

Personalized one-to-one guidance

Access to devices in supervised public spaces

Guided introductions to computers, Chromebooks, and mobile devices

Wi-Fi access at partner locations

Support for finding low-cost or subsidized internet options

Create Opportunity

By lowering digital barriers, we help residents:

Communicate more easily

Access healthcare and banking

Strengthen workforce readiness

Participate more fully in local government, education, and community life

Our Falmouth Community Partners

We are proud to collaborate with organizations deeply rooted in the needs of our town:

Together, we bring digital support directly into the places where people already gather, learn, and seek help. Click here to join us as a Partner Organization.

Become a Partner Organization

Local organizations can support the Digital Equity Initiative by offering:

Community space for Digital Navigator sessions
Access to computers or Wi-Fi
Volunteers or staff to help host or promote sessions
Outreach to residents who may benefit

Partnership is open to nonprofits, community centers, municipal departments, cultural institutions, and faith-based organizations.

Become a Volunteer Digital Navigator

Digital Navigators are trained volunteers who provide:

One-on-one assistance
Small-group instruction
Introductory digital skills support
Help ensuring residents feel confident—not intimidated—by technology

No professional IT background required. Just comfort with basic technology and a commitment to clear, compassionate teaching.

Sign Up as a Participant

Participants can receive free support, including:

Help using a computer, laptop, smartphone, tablet, or FCTV device
Assistance completing online tasks
Step-by-step instruction at your pace
Guidance on finding affordable internet options

Sessions take place at FCTV and partner satellite locations across town.

FCTV’s Digital Navigator Program strengthens Falmouth by helping every resident—regardless of age, income, or background—participate fully in an increasingly digital world. Through partnership, volunteerism, and community-based learning, we’re building a more connected and empowered town.